Customer Service Manager

This company are well-established in the Kitchen and Bathroom sector with over 20,000 products and a huge online presence.

They are looking to recruit an experienced Sales Manager to oversee their inbound sales team, who service customers via telephone, email and live chat.

The Role

As the team manager, you would:

• Hold overall responsibility for the teams performance
• Analyse sales data
• Develop and implement the sales strategy
• Train and mentor team members
• Monitor and manage performance
• Manage sales forecast and pipeline

The company operate a flexible hybrid working policy with a minimum office attendance of 2 x a month for team meetings.

The Candidate

• Previous experience managing a team of telesales or internal salespeople, ideally involving online/ecommerce sales.
• Hands-on leadership style
• An ability to develop and motivate team members

The Package

• Salary up to £45k (DOE)
• 25 days holiday, plus the ability to buy/sell up to 5 days
• £500 budget to set up your WFH space
• Free onsite gym at the office
• Enhanced maternity/paternity pay
• EAP/GP in your pocket/Headspace subscription
• Dog friendly office.

Contact: Russell Cripps

Reference: KC/100719

Candidate care:

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If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.