After Sales Coordinator

• Join a global manufacturer of battery powered garden products
• Work with the Aftersales Manager to further improve the customer experience
• Travel to meet UK customers and to sales meetings in Europe

Job Description: After Sales Coordinator

£32,000 + company van, matched pension contribution to 5%, 25 days holiday plus statutory days, mobile, laptop

This is an exciting role for an Aftersales Coordinator to join a manufacturer of battery powered garden machinery and provide support to UK trade customers. The role will involve managing after-sales service requests, warranties, and technical support for distributors, resellers, and end users. Based in Birmingham, the position is primarily office-based with the option of hybrid working and occasional travel across the UK and Europe.

Key Responsibilities:

• Manage customer aftersales service requests and warranty claims.
• Provide technical support to sales teams, distributors, and end users.
• Deliver product training and technical presentations for partners and customers.
• Support after-sales policies and ensure customer satisfaction.
• Handle customer calls, disputes, and technical questions professionally.
• Collaborate with sales managers and contribute to spare parts forecasts.

About the Company:

You will be working for a global leader in battery-powered garden products that launched in the UK three years ago. The company supplies groundscare professionals via a national network of appointed dealers and it is these dealers that you will support in order to maximise mutual success.

Candidate profile: After Sales Coordinator

We are looking for a customer service professional or experience in technical support in a product led environment (e.g. garden power, agriculture, automotive, machinery).

Applicants will need to demonstrate:

• A technical understanding of battery-powered equipment.
• Expert customer service skills
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Competence in SAP, Microsoft Office, Outlook, Teams, Salesforce.
• Problem-solving and conflict resolution skills.
• Team player with patience, empathy, and adaptability.

Salary/Benefits Information:

£32,000 + company van, matched pension contribution to 5%, 25 days holiday plus statutory days, mobile, laptop

Contact: Nick Hester

Job Reference: NH/98198

Candidate care:

By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies.  If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.