Customer Service Co-ordinator
| Job Type | Permanent |
| Location | Watford (Office-Based) |
| Area | South East, UK |
| Sector | Administration |
| Salary | £26,000 |
| Start Date | |
| Advertiser | Karen Cummins |
| Job Ref | KC/93469 |
| Working | On-Site |
- Description
This leading brand within the machinery and tool trade are looking to recruit a Customer Service Co-ordinator to their team in Watford.
The Role
Responsibilities would include:
- Handle enquiries received via telephone, fax, online and post
- Record all UK and Overseas complaints received onto internal system
- liaise with suppliers and other departments to ensure issues and complaints are dealt with promptly and efficiently
- process all returns and faulty products on a daily basis
- arrange collections of faulty products where required
- process repairs
- assist the Technical Department with answering telephone calls, correspondence, online support, social media and email queries
- advise end-users, stockists and staff about the correct use and application of products
- assist the Sales Office Team with the processing of sales orders if required
This role is office based. Working hours are 9am-5.30pm Monday- Fridays
Person Specification
- excellent communication and organisational skills
- an ability to prioritise workload
- good attention to detail
- able to work to deadlines
- proficient with Microsoft Word and Excel
- full clean driving licence
The Package
- £26k plus monthly discretionary bonus
- 25 days holiday + Bank Holidays
- Company Pensions
- Life Assurance
Contact: Karen Cummins
Reference: KC/93469
Candidate care:
By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.
In the meantime, we would like to thank you for your interest in Cavendish Maine.
