After-Sales Manager
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| Job Type | Permanent |
| Location | West Midlands |
| Area | West Midlands, UK |
| Sector | Sales & Marketing |
| Salary | £30,000 - £40,000 |
| Start Date | |
| Advertiser | Nick Hester |
| Job Ref | NH/86656 |
- Description
- Open a new department for this $billion turnover power-tools manufacturer.
Design and implement the after-sales services that will maximise loyalty and reputation.
Working within an experienced European structure and be part of the UK sales and marketing team.
Job Description: After-Sales Manager:- Salary to £40,000 plus contributory pension and the potential for UK and European travel.
- This is a new role, created as part of a major investment in UK growth.
- We seek a talented and experienced After-Sales Manager or After-Sales Executive who can design and implement after-sales services that will maximise customer satisfaction and loyalty.
Responsibilities Will Include:- Work with European colleagues to implement (and improve) all after-sales processes.
- Professionally handle enquiries from dealers and commercial end-user customers.
- Initial troubleshooting and diagnostics.
- Log and manage cases in the support platform.
- Customer contact via email, phone, webchat, and visits.
- Provide after-sales training for dealers.
- Approve warranty claims and advise on warranty processes.
- Liaise with Area Sales Managers as appropriate.
About the Company:- A technology led manufacturing business with highly successful product launches in Europe, the US and Canada.
- Significant evolution in battery powered garden and hand tools has driven market share growth and given credibility to their brands from professional and domestic users.
- $1bn turnover. 6500 employees.
Candidate Profile – After-Sales Manager:- This is an important appointment within a newly formed UK business that is building a reputation for outstanding customer service excellence.
We are looking for someone who can bring:- At least 2 years of successful experience in an after-sales role.
- Experience of power tools, hand tools, landscaping, construction products, commercial vehicles or a similar product led environment.
- A high attention to detail and commitment to customer service.
- First class communication skills by phone, email and in person
- Energetic, resilient, gregarious with a positive outlook.
Salary/Benefits Information:- The successful candidate will enjoy a basic salary up to £40,000 with additional benefits
Contact:
Nick Hester
Reference: NH/86656
Candidate care:
By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.
In the meantime, we would like to thank you for your interest in Cavendish Maine.
