Customer Service Administrator
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| Job Type | PermanentTemporary |
| Location | Bristol |
| Area | South West, UK |
| Sector | Financial Services |
| Salary | Up to £13p/h |
| Start Date | |
| Advertiser | Karen Cummins |
| Job Ref | KC/86617 |
- Description
- We are currently recruiting a Customer Service Administrator for a Pension Provider in Central Bristol. This position is initially on a temporary basis with the view to becoming a permanent post after 6 months.
Job description
You would be the firstpoint of contact for clients via phone, e-mail or post with your main responsibility to provide exemplary customer service.
Responsibilities include:
- Answering calls and transferring them to the relevant team
- Monitoring the mailbox and responding to client queries
- Escalating urgent issues promptly
- Assist with ensuring post is scanned and passed onto the relevant teams in a timely manner.
- Support the team leads with ad-hoc requests.
This is a full time office based role working 35 hours a week Monday-Friday.
The Candidate
The successful candidate will be highly personable with an excellent telephone manner, ideally with some previous experience within Pensions or Financial Services. This individual must be happy to go above and beyond to deliver exceptional customer service and possess good IT and time management skills.
The Package
Hourly rate circa £11-£13p/h DOE
Holiday pay
Pension
Contact: Karen Cummins
Reference: KC/86617
Candidate care:
By responding to this advert, you consent to Cavendish Maine processing the personal data included within this application.
If your application is successful, we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please call us to advise.
In the meantime, we would like to thank you for your interest in Cavendish Maine.
