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Complaints Handler

2020-09-18 10:05:052020-10-29 Cavendish Maine
Job Type Permanent Full Time
Location Bristol
Area South West, UK South West UK Bristol
Sector Financial Services
Salary £30,000 - £35,000
Currency GBP
Start Date
Advertiser Matthew Cooper
Telephone 01275 813031
Job Ref MC/23078
Job Views 416

Job Description:

  • Reporting to a Team Leader the role of Complaints Handler works as part of the Client Resolution Team.
  • The Complaints Handler will be responsible for the accurate and timely resolution of all complaints received and in accordance with the requirements of the FCA’s dispute resolution handbook.


Further Responsibilities Include:

  • Investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and regulatory requirements.
  • Identify and escalate root cause trends and issues that arise by process, product or complaint type.
  • Liaise with clients, Advisers, Portfolio Managers and support staff as appropriate.
  • Build positive customer relationships and provide excellent customer service.
  • Contribute to a positive and supportive team culture.


About the Company:

  • A leading provider of wealth and investment management to a wide variety of clients including private and corporate clients, charities and institutions as well as financial professionals. 
  • Established in 1918, they now offer a range of products and services to over 10 million clients and manage approximately £9bn of assets.


Key Skills/Experience Required:

  • Considerable experience of working in a financial services organisation, with strong life, pensions and investments product knowledge.
  • Product / technical / sales advice knowledge within wealth management.
  • Previous complaint handling experience, preferably to FCA standards.
  • Excellent verbal and written communication skills.
  • Excellent problem solving skills.
  • Relevant complaints / financial services qualifications.


Salary/Benefits Information:

  • £30,000 - £35,000 plus good package



Matthew Cooper


Quoting Reference MC/23078


Candidate Care:


By responding to this advert, you consent to Cavendish Maine processing the personal data included within this application.


If your application is successful, we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.


Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies.  If you do not want us to do this, please call us to advise.


In the meantime, we would like to thank you for your interest in Cavendish Maine.

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