Job Search

Send My CV My ERSG

Operations Manager (Collections)

2019-02-08 15:32:372019-02-28Cavendish Maine
Job Type Permanent Full Time
Location Caerphilly
Area Wales, UK Caerphilly
Sector Financial Services
Salary £40,000 - £55,000 plus bonus plus benefits
Start Date
Advertiser Matthew Cooper
Job Ref MC/21389c
Job Views 89
Description
Our client, one of Europe’s largest purchasers of performing and non-performing accounts, is looking to appoint an Operations Manager for its non-performing loans division. The business works with some of the world’s leading investors, finance lenders and European Banks to assist them in accessing the consumer and commercial receivables markets.
 
The role of Operations Manager reports to the Head of Operations and will work alongside two further Operations Managers who are responsible for Collections Strategy and Telephony teams. The successful candidate will be required to support significant UK growth from new and existing clients on non-performing accounts. In addition further support will be given to the expansion of the European operation. You will also oversee additional regulatory/compliance scrutiny from key clients and help to facilitate the introduction of new technologies.
 
Further responsibilities include...
  • Management of the collections team in partnership with other Operations Managers. Cascade policies and strategies to motive teams to achieve SLA’s
  • Implement targets and SLA’s for each team and review processes and performance to ensure they are met whilst always maintaining quality
  • Work closely with Training Manager, HR Manager and Head of Operations to ensure effective recruitment and induction programmes
  • Create and implement daily, monthly & annual incentive schemes
  • Provide timely MI based on team performance and productivity
  • Provide support to the teams on high level query and issue resolution
 
The person…
  • c.5 years management experience within a Contact Centre (collections would be advantageous)
  • Ability to multi-task, who can think on their feet and work in a fast-paced environment
  • The ability to assist in the creation, analysis and evaluation of employee productivity targets and performance.
  • Able to interpret and provide accurate statistics within a collections environment
  • Excellent communication skills required…written and verbal
  • Attend industry events and seminars to promote specialist collections services
  • Strong MS Office (Word, Excel, PowerPoint & access)
 
Salary:
£40,000 - £55,000 plus bonus plus benefits
 
Contact:
Name – Matt Cooper
Telephone – 01275 813031
Email – matthew@cavendishmaine.com
 
Candidate Care
If your application is successful we aim to contact you the same day to discuss the opportunity in more detail. 

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. However, please feel free to contact us as we may have other vacancies that would better suit your skills & experience. 

Also, please do not hesitate to pass Cavendish Maine’s details, or a particular vacancy you’ve seen advertised, onto a colleague/friend as they may benefit from this information and please continue to view our vacancies.
 
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Recruitment Consultant
    UK, South West
    Accountancy and Finance
    £25,000 - £45,000

    Cavendish Maine are Recruiting!! Cavendish Maine is a close knit team that enjoys low staff turnover with some of our core members having been here for nearly 25 years. We have a mix of personalities, backgrounds and experience but all share the same work ethic -we work hard because we’...
  • Client Liaison Manager
    UK, South West
    Financial Services
    £28,000 - £35,000 plus benefits

    Job Description: Our client is one of the West Country’s leading independent financial advisory firms offering specialist and expert advice including Trust Work, IHT planning, Retirement, Investment Planning and Long Term Care. Reporting to the Practice & Compliance Manager, the directors...
  • Business Analyst (Financial Services)
    UK, Wales
    Financial Services
    £40,000 + Bonus + Benefits

    Our client, one of Europe’s largest purchasers of performing and non-performing accounts, is looking to appoint a Business Analyst within its Change Management function. The business works with some of the world’s leading investors, finance lenders and European Banks to assist them in ac...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details